Technology Expertise / Mailchimp

Mailchimp email that reaches inboxes and drives revenue

Email is still the highest-return channel most businesses have, and the most wasted. A list sits idle, a monthly newsletter goes out on hope, and the automations that would earn on autopilot are never switched on. We set up Mailchimp properly: campaigns people open, journeys that run themselves, and the deliverability work that makes sure any of it reaches the inbox at all.

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Email marketing and automation with Mailchimp
The channel you already own

You own your email list. That makes it your most valuable audience.

Every other channel is rented. Ad costs rise, algorithms change, and reach you had last year quietly disappears. Your email list is the one audience you actually own, people who already raised their hand, and it consistently returns more per dollar than anything else. Yet for most businesses it's the most neglected asset they have.

Mailchimp gives you everything to change that, campaigns, automation, segmentation, signup forms, and ecommerce features, in a platform approachable enough for your team to run day to day. The gap is rarely the tool. It's having a plan for it, and setting it up so the emails actually get delivered, opened, and clicked.

We treat your list as the revenue engine it should be: nurtured, segmented, and worked with automations that quietly earn in the background.

Mailchimp connected to your marketing stack

13+

Years running email marketing and automation

98%

Client retention over the last decade

1700+

Projects delivered for international clients


What we do with Mailchimp

From campaigns and automations to segmentation and deliverability, here is the work we take on.

Campaign Design & Build

On-brand, responsive email campaigns that look right in every inbox and are built to be opened and clicked, not just sent and forgotten.

Automation & Customer Journeys

Welcome series, post-purchase flows, win-backs, and abandoned-cart emails, the journeys that run themselves and quietly drive repeat revenue while you sleep.

Audience Segmentation

Tags, groups, and segments so the right message reaches the right people. A relevant email to a focused segment beats a generic blast to everyone, every time.

Ecommerce Email

Connect Mailchimp to your Shopify or WooCommerce store for product recommendations, abandoned-cart recovery, and order flows that turn one-time buyers into repeat customers.

Deliverability & List Hygiene

Authentication, list cleaning, and sender-reputation work so your emails land in the inbox, not spam, and stay compliant with the latest sender rules.

Reporting & Optimisation

Subject-line testing, performance tracking, and the analysis that turns "we send emails" into steadily improving open, click, and revenue numbers.

Getting email deliverability right
Land in the inbox

The best email in the world is worthless in the spam folder

You can design a beautiful campaign, write a perfect subject line, and still have most of it never seen, because it quietly landed in spam or was blocked before it arrived. Deliverability is the unglamorous foundation that decides whether any of your email work pays off, and it's exactly the part most people skip.

  • Proper authentication: SPF, DKIM, and DMARC set up correctly, so mailbox providers trust your mail.

  • Clean, healthy lists: removing dead and risky addresses that quietly drag your sender reputation down.

  • Compliance with the latest rules, so you're not caught out by the sender requirements Google and Yahoo now enforce.

It's technical, fiddly, and easy to get wrong, and it's the difference between an email program that earns and one that just sends.

How a Mailchimp project runs with us

Planning an email marketing program
1. Audit & plan

We look at your list, your current emails, and your goals, then map the campaigns and automations worth building first.

2. Set up & authenticate

We configure Mailchimp, connect your store, and get authentication and deliverability right from the start, not as an afterthought.

3. Build & test

Templates, segments, and customer journeys built and tested, so your key emails reach the right people and render correctly everywhere.

4. Launch & optimise

We go live, watch the numbers, and keep improving open rates, clicks, and revenue over time.

Why teams bring this to us

We treat email as revenue, not as a newsletter

Plenty of people can send a Mailchimp campaign. Fewer can build the segmented automations that actually drive repeat sales, and fewer still handle the deliverability that decides whether the emails arrive at all. We've done email across ecommerce and service businesses for years, including the technical, behind-the-scenes work most agencies quietly avoid.

  • Strategy and setup together. We plan the program and build it, so nothing is lost in a handoff.

  • We own deliverability. Authentication, hygiene, and reputation are part of the job, not someone else's problem.

  • We connect email to your store and data. Segments and automations built on real purchase behaviour, not guesses.

ITOR email marketing specialists

Questions clients ask us

Straight answers to the things people usually want to know before they start.

We already have Mailchimp but barely use it. Can you help?

That's the most common starting point, and often the quickest win. Most accounts have a list sitting idle and automations switched off. We turn that dormant setup into welcome flows, segments, and campaigns that start earning without you buying a single extra visitor.

How often should we email our list?

Enough to stay valuable, not so much that you wear people out, and the right number depends on your audience and what you sell. We use your data and testing to find the cadence that grows revenue without spiking unsubscribes, rather than guessing at it.

Why do our emails end up in spam?

Usually deliverability basics that were never set up: missing authentication, a list full of dead addresses, or sending patterns that look risky to mailbox providers. We fix the technical foundations, SPF, DKIM, DMARC, and list hygiene, so your mail is trusted and lands where it should.

Can Mailchimp work with our online store?

Yes. We connect Mailchimp to Shopify and WooCommerce so it knows what people bought and browsed, which powers abandoned-cart recovery, product recommendations, and post-purchase flows that turn first orders into repeat ones.

What kind of automations are worth setting up?

The ones that earn while you're not looking: a welcome series for new subscribers, abandoned-cart and browse-abandon emails, post-purchase and replenishment flows, and win-backs for lapsing customers. These usually deliver the biggest return for the least ongoing effort.

Do you write the emails too, or just set up the tool?

We can do both. Some clients have the copy and want the setup, automation, and deliverability handled; others want us to plan the whole program end to end. We fit around what your team already does well.

Sitting on an email list you're not using?

Tell us about your list and what you sell, and we'll show you the campaigns and automations worth building first, and what they could add to your revenue.